Frequently Asked Questions

We are here with the list of questions we are frequently asked. Feel free to explore.

Question Do you charge for shipping ?
AnswerWe provide free shipping for order amount above 500 ₹. An additional fee of 60 ₹ is charged for order amount below 500 ₹.

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Question What is the time limit to return products?
AnswerRequest to return a product shall be filed between 2 days after delivery. Products under sale are not eligible for return until damaged.
Question How to request return of product ?
AnswerWhatsApp us on +91 9151485733. Do not forget to add order number.
Question What are the payment method available ?
AnswerPayment can be done either through Cash on delivery or Internet Banking.
Question What are the prepaid payment methods available ?
AnswerYou can make payment through Debit Cards, Credit Cards, Mobile Wallets and Netbanking using our safe and secure RazorPay Payment Gateway.
Question What is the time for delivery ?
AnswerDelivery time can vary from 1-6 days depending on the location. We are hyper local in few cities such as Varanasi.
Question Can you deliver in 1 day ?
AnswerYes, in selected cities such as Varanasi we are hyper local and deliver product in less than 24 hours.
Question Is any special gift packing available ?
AnswerYes, special gift packing is available with minimal charges.
Question Where can I find my refunded money ?
AnswerOnce refund is confirmed , the refunded money can be either sent to your Tangled Store Wallet , gift card or bank account as per your demand.
Question How to return product damaged during shipping ?
AnswerSend us the unique bar-code and image of bar-code admin@tangledstore.com to initiate refunding process.
Question How much time does it take to refund my money ?
AnswerThe refund process starts with-in 2 hours of receiving the refund request . The refund is confirmed in further 24 hours.
Question Can I order a gift for a friend ?
AnswerYes. Place order for your friends with our special gift packing and add text,greetings etc. to the gift.
Question Where is your outlet in Varanasi ?
AnswerCK 48/155 A RK Katra , Haraha ,

Benia Bagh ,Varanasi.

Pincode :221001

Landmark :Hatkeshwar Temple.